Preventive Maintenance

• Network documentation

• Hardware inventory record

• Software licensing management

• User administration (setup and maintaining user account)

• Setup security policies and internet usage acceptance

• Installing and configuring new hardware/software

• Apply critical updates, patches and services packs on Desktops/Servers

• Removal of Virus, trojan horse and spywares

• Phone helpdesk and remote desktop support

• Schedule routine on-site visits for service helpdesk

• Hardware loan and replacement

• IT Disaster recovery

Preventive Monitoring

• Performance tuning and optimization

• Monitor server’s network connectivity, resource usage (Drive Space, CPU usage, Server Load server backup timely and reliability

• Ensure server backup timely and reliability

• Analysis of errors and warnings issues in system events and logs for potential hardware/software failure

• Schedule security audit

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State Smart Global provides support and maintenance for all IT products and services that your business requires, offering technical assistance to resolve server and networking issues and equally important, resolving your end users issues in both the enterprise (B2B) and consumer (B2C) space.

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We have a team of technical engineers specialized in various system and software knowledge that allows us to provide a delivery model that equates to a total outsourcing solution.